Acmena human factors analysis delivers key recommendations to improve the safety and accessibility of pedestrian level crossings in Victoria.

As part of an on-going effort to improve safety and accessibility at level crossings, the Victorian Railway Crossing Safety Steering Committee (VRCSSC) Human Factors Group has identified the need to better understand the information required by pedestrians to safely navigate rail level crossings.

In 2020, Acmena – a specialist provider of human factors analysis across Australia – was engaged to analyse the issue and provide recommendations through a review of potential users and the various ways they might use a crossing.

This project reflects Acmena’s broader capability in human factors safety reviews across Australia’s transport and infrastructure sectors — from major rail projects to community-level accessibility challenges.

User-centred Analysis – Accessibility and Inclusive Design for Level Crossings

As part of a multi-faceted approach, Acmena combined a review of relevant standards and literature, along with various approaches used in other states, countries, and transport domains, while consulting with subject matter experts (SMEs). Acmena also conducted a series of workshops with various user groups, including those with lived experience of a range of disabilities, to identify challenges and potential solutions in addition to obtaining feedback and further input on selected solutions.

Through these activities, Acmena was able to identify a wide range of users, the context of their usage and corresponding requirements. By categorising them in terms of their ability to see, hear, feel and/or understand information, make decisions, or navigate the level crossing, it was found that a wide range of users face similar challenges. Solutions considered for one group of users could therefore benefit a wide range of users, which helps to make a business case for change.

Acmena identified a list of recommendations to improve the visibility of the crossing infrastructure and pathways, including providing information both at ground- and eye-level. The provision of real-time information regarding accessibility and train movements to enable better decision making was also recommended, in addition to supplementing visual signage with other sensory information such as tactile maps and audible beacons. Making crossings easier to navigate by improving the quality and width of the gates and pathways was also recommended, as was the provision of level crossing orientation sessions for user groups.

Human Factors Recommendations Accepted for Trial by Victorian Rail Operators

The SMEs and users consulted during the review felt Acmena’s solutions were comprehensive, fair and addressed the identified challenges. The VRCSSC Technical Group will now in collaboration with the Human Factors Group consider which of these solutions will be prioritised for trials. Victorian rail operators are also considering some of the solutions as part of the state-wide level crossing upgrade program.

Profile: 

• Cost: Confidential
• Client: Victorian Railway Crossing Safety Steering Committee (VRCSSC)
• Services provided: Human factors analysis, User analysis, Workshops, Standard review – AS 7470, AS 7658, AS 1428, SA HB 198 et al

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