His expertise spans human factors integration, user-centred design, human-machine interface (HMI) design, alarms and alerts design for control rooms and onboard systems, Safety Management System (SMS) development, incident investigation, and the management of legacy infrastructure interfaces.
He is currently engaged as Human Factors Lead on Transport for NSW’s landmark Digital Systems Program, which is delivering European Train Control System (ETCS) Level 2 to the Sydney rail network.
Justin is responsible for managing key HF processes and deliverables across both the Traffic Management System (TMS) and trackside workstreams, including HF Risk Registers, Issues Register and the HF Assurance Report. He chairs the Human Factors Working Group and serves as Subject Matter Expert (SME) for TMS configuration workshops with signallers, planners and incident managers.
His work spans alarm and alert system design, task analysis and workload analysis for TMS users, passenger fleet drivers and maintenance operators, as well as contributions to the Operations Concept Definition and usability assessment validation. He also leads as HF SME for the program’s change management and organisational transformation stream.
Previously engaged at Sydney Water, he designed and implemented the organisation’s human factors strategy, integrating it into the safety management system and long-term WHS planning. His work included a redesign of critical controls using user-centred design principles and a shift toward a Safety II approach — restructuring assurance processes to focus on learning from how work is actually performed. He also introduced an innovative paperless pre-task assessment tool that measurably improved hazard identification and worker retention of critical task information.
Justin offers a valuable combination of academic depth and front-line delivery experience to complex, safety-critical projects.
Related Content:
- Case Study – Digital Systems Program – Systems Integrator
- Services – Human Factors
Specialises in:
- Human Factors
